Complaints, corrections and takedown requests

We want ratings and reviews to be fair. If something is wrong, tell us.

Report a review

Use the “Report” link under any review. Tell us why: it looks fake or paid for, it was written by the owner or a competitor, it is abusive, it shows private details, or it is spam. A person checks every report, usually within 7 days. We remove reviews that break our terms. We do not remove a review because it is negative or because the website owner disagrees with it. Owners can reply under the review instead.

Correct a rating or an audit

If a website owner believes an audit has a factual mistake, send the evidence through the audit request form, or write to support@trustedaccesspoint.com with the subject “Correction”. We re-check the point, usually within 14 days. If it was wrong we correct the score and show the date of the correction. Payment, advertising or a partnership never changes a rating.

Legal notices and takedown requests

For a claim about defamation, privacy or copyright, write to the same address with the subject “Legal notice”. Please give the web address of the page, what is wrong and why, any evidence, and your contact details. We act on complete requests promptly, tell you what we decided and why, and you may ask us to look again.

If you are not satisfied

Reply to our answer with the word “Escalate” in the subject. A senior person who was not involved reviews the case and answers within 14 days. We keep a record of every complaint and its outcome. To report a security problem, see our file at /.well-known/security.txt.